MAINTENANCE & SUPPORT
Software maintenance and support services include long-term & pay-as-you-go (incident-based) support contracts.
Software Support Contracts
- Long-term contract
- Pay-As-You-Go (incident-based) support contract
Types of Software Support
- Remote troubleshooting & support provided via the telephone and online channels, as well as installation assistance and asic usability assistance.
- New product installation services
- Installation of product updates
- Migrations for major releases of software
- Other types of proactive or reactive on-site services
Benefits
- Direct access to experienced engineers
- Knowledgeable support personnel provides personalized service
- Guaranteed response to all inquires in a timely manner
- Support channel flexibility (phone, e-mail, instant messenger, etc.)
- Bug fixing and troubleshooting on the ongoing basis
- Upgrades and patch deployment
- Tier 1, 2 and 3 support options
