Software maintenance and support services include long-term & pay-as-you-go (incident-based) support contracts.

Software Support Contracts
  • Long-term contract
  • Pay-As-You-Go (incident-based) support contract
Types of Software Support
  • Remote troubleshooting & support provided via the telephone and online channels, as well as installation assistance and asic usability assistance.
  • New product installation services
  • Installation of product updates
  • Migrations for major releases of software
  • Other types of proactive or reactive on-site services
  • Direct access to experienced engineers
  • Knowledgeable support personnel provides personalized service
  • Guaranteed response to all inquires in a timely manner
  • Support channel flexibility (phone, e-mail, instant messenger, etc.)
  • Bug fixing and troubleshooting on the ongoing basis
  • Upgrades and patch deployment
  • Tier 1, 2 and 3 support options